Refunds and Cancellations

Returns & Cancellation Policy

We understand that there may, on occasion, be times where you wish to return an order that you have received from us. We aim to make this process as easy as possible for our customers as set out by our Returns Policy.

Non-Medicinal Products

Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale.  If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 10 days of receiving the order, before you return it to us.

Once the return has been authorised you may send the product back to us within 21 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made.  This may take up to 10  working days to reach your bank account, please contact us if it has not been received after this deadline.

If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.

The right of cancellation and return of non-medicinal products in this clause do not affect the statutory rights of a consumer in relation to items that are faulty or not as described.


Unfortunately, by law, we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises.(unless  for a good reason which is determined by Letterbox)

You have the right to cancel your order up to the point when your order is completed, that before we send out your dispatch confirmation details.

Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by Royal Mail after their attempts to deliver, the parcel will be returned to the pharmacy and will be destroyed.  No refund will be given.

Customer may reorder  if they wish but will have to go through the whole process again.

Faulty, damaged or incorrect goods

In the unlikely event that any non-medicinal products are faulty, defective, wrongly delivered or  does not have the matching description the customer must give us notice of cancellation as set out above and:

  • As well as refunding the price paid for the items and any applicable delivery charges paid, we will refund reasonable costs of returning the items to us;
  • Items need not be returned in the same condition as sold but you must return the items in the best possible condition;
  • Non-Medicinal items should be returned with the original packaging, if available, but will be accepted without the original packaging provided that you have taken all reasonable steps to ensure that the items reaches us without being further damaged or lost.

In the event you receive your order and it contains faulty, damaged or incorrect goods, please contact us using the details below within 10 days of receiving the item. We will then decide on an individual basis on the course of action to take. This will either involve the product being refunded as detailed above or replaced.

Cancelled orders

If you cancel your order without good reason, there will be a surcharge applied to cover ID Checks, Credit Card processing and administration.

Contact details

For more information about our Returns & Cancellation Policy or to contact us about a return you wish to make, please use the contact details below:

Letter Box Meds LTD

461a Tamworth Road

Long Eaton


Ng10 3GR

Telephone: 03301246589